Shipping & Returns

Orders are prepared after payment is confirmed. Processing and delivery estimates, when available, are shown on the product page or at checkout. New drops, high-volume periods, and made-to-order items may take longer. Any special fulfillment conditions will be noted with the item.

Available shipping destinations, methods, and charges are shown at checkout before payment. Any shipping promotion applies according to the conditions displayed with that offer. International orders may be subject to customs duties, import taxes, or carrier fees where applicable.

When your order ships, tracking information is sent to the email address provided at checkout when available. Carrier delivery dates are estimates, not guarantees. Weather, customs, and carrier delays may affect arrival times.

Please check your shipping address before placing your order. If you notice an error, contact us as soon as possible; changes may not be possible once an order ships. If tracking shows a missing or delayed package, contact us with your order number so we can help investigate with the carrier.

Contact 16razor@figuehoa.com with your order number, the item you wish to return, and the reason for your request before sending anything back. We will confirm eligibility, any applicable return window, the return address, and next steps. Item-specific return conditions should be reviewed before purchase.

For a change-of-mind return, items should be unworn, unwashed, and in their original condition with tags attached. Any final-sale, personalized, or hygiene-related exclusions must be clearly stated before purchase. These conditions do not limit your rights for faulty or incorrectly supplied goods.

If an item arrives damaged, defective, or different from your order, contact us promptly with your order number and photos of the issue and packaging. We will review the problem and arrange an appropriate resolution in accordance with applicable consumer law.

Size and color exchanges depend on current stock. Contact us before returning an item so we can confirm availability and the exchange process. Limited-release items may sell out and may not be available for exchange.

Approved refunds are issued to the original payment method after the returned item has been received and reviewed. Your payment provider may take additional time to post the credit. We will confirm responsibility for return shipping and treatment of original shipping charges when authorizing your return, subject to your legal rights.

For shipping, return, or exchange questions, email 16razor@figuehoa.com and include your order number if available.